Introduction of Ticketing Service Fee in JAL Indonesia Ticketing Counter
Effective from the 1st of October, 2009, Japan Airlines Group has implemented a ticketing service fee for International Ticket transactions (Exchange and Re-issue) carried out at Japan Airlines Reservations Centers and Ticketing and Airport Counters in China and Asia Region.

For JAL Indonesia Ticketing Counter and Airport Counter, the fee is as below:
Place of TicketingNew Ticket IssueExchange/Reissue
Requested to reservation (Jakarta /
Hongkong)or ticketing for reissue through
telephone in advance		FreeJPY2,000
(Equivalent to US Dollar or Rupiah)
Ticketing Counter(*1)
(Jakarta / Denpasar)		FreeJPY4,000
(Equivalent to US Dollar or Rupiah)
Airport Counter
(Jakarta / Denpasar)		Normal Fare Only(*2)
(Free)		Unable to Exchange/Reissue
*1 Show up to ticketing counter directly without telephone contact in advance
*2 Ticket other than Normal Fare is unable to be issued at Airport Counter.

  • Ticketing Service Fee applies per ticket
    ( For the purchase of several tickets, Ticketing Service Fee applies to each ticket. )
  • The Ticketing Service Fee for childs fare is the same amount.
  • Ticketing Service Fee applies to Exchange or Reissue of tickets in addition to any rebooking fee required by fare rule of the ticket.
  • Ticketing Service Fee is not refundable.


      • For International Ticket transactions (New ticket Issuance, Exchange and Re-issue) carried out at Japan Airlines Reservations Centers and Ticketing and Airport Counters in Japan, Ticketing Service Fee is as below. Ticketing Service Fee is also applied for transactions of ticket issued outside Japan.

      Reservation Center   JPY2,100 (Including Tax)
      Ticketing or Airport Counters   JPY4,200 (Including Tax)



      Reservation and Information
      JKT Office 021-572-3211 (Bahasa Indonesia)
      Call Center 021-3002-0688 (English)
      * Transferred to HKG Call Center